We encourage consumers to educate themselves on their rights as patients and to be involved in making healthcare decisions with their providers. Understanding financial obligations, options for financial assistance, and hospital credit and collection policies are important parts of navigating the healthcare delivery system. The links on the left of the page are useful educational resources to help consumers advocate for themselves and receive the best care possible.
HSCRC can help consumers with complaints about hospital charges/bills, financial assistance, medical debt collection, or facility fee notices. If you have a complaint related to one of these areas and would like assistance, please email firstname.lastname@example.org with the details of your complaint.
The Health Education and Advocacy Unit of the Office of the Attorney General is available to assist patients or their authorized representative in filing and mediating complaints. If you would also like to file the complaint with the Health Education and Advocacy Unit, please use the following contact information:
Phone (toll free): 1–877–261–8807
Phone (Spanish): 410-230-1712
Mailing address: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202
Further information can be found at www.marylandcares.org.